EPOS Healthcare Solutions has experience with the largest and best healthcare providers in the United States, and one thing that we’ve learned is that each one is unique. That is why we’ve developed a collaborative process with each customer to deliver configurable solutions that best fit their needs.
We believe the best way to diagnose is to listen. As a trusted partner our first step is to fully understand the goals of your organization and the challenges standing in your way.
Next, we rally our team of seasoned experts for an in-depth analysis of your challenges. We then design a comprehensive solution to help you achieve your goals.
Our team will define the scope of the project with respect to the requirements obtained during the Discovery and Diagnostics phase and then develop a project plan and roadmap for design, development, and deployment.
Our solution design engineers will compare your current performance to our benchmarks and recommend a fully-configured solution to meet your unique needs.
Together, we will review the proposed solution, gather your feedback, answer any of your questions, and align on a course of action for development and implementation.
Our team will begin to align the required resources for your configured solution and execute development plans as discussed during the design review.
Once development is complete, our team will collaborate with key stakeholders from your organization to implement the solution components and help you adjust operating procedures as necessary.
During implementation, EPOS Healthcare Solutions will designate a dedicated Customer Success Director (CSD) for your organization who will act as your primary point of contact.
Your CSD will work across our global teams to continuously assess the performance of your operations, provide support, and recommend opportunities for improvement to ensure your long-term success.